Cancellation and Return Policy
- Cancellation Policy
- Each session is personalized and unique. Please be courteous to the time you invest. We require a 24-hour notice when canceling or rescheduling appointments. If 24-hour notice is not given there will be a fee of up to 50% of the service booked.
- All members are subject to 100% of the service booked if notice of cancelation or rescheduling is not given within 24 hours.
- All vouchers purchased (Groupons) will be redeemed if 24-hour notice is not given prior to cancellation or rescheduling.
- Refund Poliy
- o Aesthetically Well abides by the policy of each manufacturer it sells. If the brand you are purchasing does not accept returns, we cannot accept the return.
- o Eligible products may be returned within 30 days of delivery to customer.
- o Shipping on any return is at consumer cost.
- o Products must be returned sealed, unopened, and in re-sellable condition in order to receive an exchange, store credit, or refund.
- o All returns are subject to a 15% restocking fee in addition to the cost of shipping. Aesthetically Well will not issue an exchange, store credit, or refund until product is received and reviewed.
- o Products cannot be returned due to allergic reaction.
- o All sales on clearance items are final and not eligible for return.
- o In house Gift Certificates and E-gift Certificates are not eligible for return or refund.
- o Please allow 24-48 business hours for a response with further instructions on how to move forward with your return.
- o Please allow 5 business days to process your return once we have received your returned items if purchased online.
- All individual treatments need to be used within
- 3 months of purchase
- Packages need to be finished within 6 months of purchase
- No refunds on pre-purchased Treatments or Products
- Treatment Package Refunds
- Prepaid treatment packages will not be refunded.
- In the event you have a severe reaction, we will need you to come in for documentation of reaction, within 24 hours, so we may take actions towards reversing any reaction caused.
